Frequently Asked Questions

Fyzy Collections is a women fashion brand offering stylish, high-quality, and affordable clothing and accessories for every occasion.

You can reach us via email at support@fyzycollection.com.ng, phone at +234 703 273 0309, or through our Contact Us page

Yes, we deliver to customers nationwide. Shipping fees and delivery times vary based on your location.

We process and send out orders twice a week, on Tuesdays and Fridays. Delivery times depend on your location:

• Within Lagos: Orders are typically delivered within 24–48 hours after dispatch.
• Other States in Nigeria: Delivery usually takes 2–3 working days after dispatch.

Rest assured, we prioritize quick and reliable delivery to ensure you receive your order on time.

We accept returns within 3 working days of delivery, but only for size-related issues. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Please note:

• If you received the correct item and it matches your order, returns are not allowed.
• Exchanges are available only for size adjustments, subject to stock availability.

If you have any concerns, feel free to contact our customer service team for assistance.

To request a refund, you can:

• Send an email: Contact us at support@fyzycollection.com.ng with your order details and reason for the refund.
• Message us on WhatsApp: Reach out to our customer support team via WhatsApp and provide your order details.

We accept major credit and debit cards, bank transfers, and secure payment options like Paystack.