Terms and Conditions

Welcome to Fyzy Collections! By accessing or using our website (https://fyzycollections.com.ng) and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. General Information

Website Owner: Fyzy Collections, a registered business in Nigeria.
Services Offered: We provide high-quality fashion products, including clothing, footwear, and accessories, with nationwide delivery.

2. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website.

3. Orders and Payments

a. Placing an Order

Orders can be placed through our website or via WhatsApp.
You are responsible for providing accurate and complete information during checkout.

b. Payment Terms

All payments must be made at the time of purchase. We accept secure payment methods, including debit/credit cards and bank transfers.
Payments are processed in Nigerian Naira (NGN).

c. Order Confirmation

Once your order is placed, you will receive a confirmation via email or WhatsApp. If you do not receive a confirmation, please contact us immediately.

4. Shipping and Delivery

We ship orders every Tuesday and Friday.
Delivery Times:
- Within Lagos: 24–48 hours after dispatch.
- Other states in Nigeria: 2–3 working days after dispatch.
Delivery charges are calculated at checkout and depend on your location.
We are not responsible for delays caused by third-party courier services or unforeseen circumstances.

5. Return and Exchange Policy

a. Return Policy

Returns are only accepted for size-related issues within 3 working days of delivery.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
If the correct item was delivered, returns are not allowed.

b. Exchange Policy

Exchanges are available for size adjustments, subject to stock availability.
To initiate a return or exchange, please contact us via email at support@fyzycollections.com.ng or WhatsApp.

6. Refund Policy

Refunds are only applicable in cases where:

The item received is incorrect or damaged.
Refund requests must be made within the return time frame.
Refunds are processed after the returned item is inspected and approved.

7. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However:

Colors may vary slightly due to screen differences.
Product availability is subject to change without notice.

8. Limitation of Liability

Fyzy Collections is not responsible for:

Delivery delays caused by third-party courier services.
Incorrect details provided during order placement.
Unauthorized use of your account or payment information.

9. Intellectual Property

All content on this website, including text, images, and logos, is the property of Fyzy Collections. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy Policy

Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

11. Modifications to Terms

Fyzy Collections reserves the right to modify these Terms and Conditions at any time. Updates will be effective immediately upon posting. Continued use of the website signifies your acceptance of the updated terms.

12. Contact Us

For questions, concerns, or assistance, please contact us:

Email: support@fyzycollections.com.ng
WhatsApp: +234 703 273 0309